Thank you for choosing Xsaiwei. To ensure the security and convenience of the transaction, please read the following payment process instructions carefully. If you have any questions, please feel free to contact our customer service team at any time.

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I. Supported Payment methods

We offer the following internationally recognized secure payment methods:

Credit card/debit card

Support mainstream card types such as Visa, Mastercard, and American Express;

Your card number information is encrypted through [payment gateway name, such as Stripe, 2Checkout].

2. Electronic wallet

- PayPal, Apple Pay, Google Pay, etc. (optional by region).

3. Bank Transfer (Wire Transfer)

It is applicable to large orders. Payment vouchers must be provided to confirm the arrival of funds (the processing time is relatively long).

4. Other local payments

Localized payment methods supported by the target market (e.g. :

- Europe: SEPA, iDEAL

- Southeast Asia: GrabPay, Doku

- South America: Boleto Bancario

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Ii. Payment Process Steps

1. Select the goods

Add the goods to the shopping cart and click "Checkout" to enter the payment page.

2. Fill in the information

Enter the delivery address and contact information;

- Select the payment method (such as credit card, PayPal, etc.).

3. Payment verification

- Redirect to the corresponding page based on the selected payment method to complete the verification:

- Credit card: Enter the card number, expiration date, and CVV security code;

- PayPal: Log in to the account to authorize payment;

- Bank transfer: Obtain the account information of our company and complete the remittance.

4. Payment successful

The page displays the "Payment Successful" prompt and simultaneously sends an order confirmation email to your registered email address.

If the payment fails, please check the balance in your card, your network status or contact the card-issuing bank, and then try again.

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Iii. Payment Security and Compliance

1. Data encryption

- Use SSL encryption technology ;

Transactions are processed by payment service providers certified by PCI DSS.

2. Risk monitoring

The system automatically detects abnormal transactions (such as multiple failed attempts, IP addresses from high-risk areas), which may trigger manual review.

If the order requires review, we will notify you by email within 24 hours.

3. Currency and Exchange Rate

The default displayed currency is USD, and it supports multi-currency settlement (converted based on real-time exchange rates).

The final deduction amount is subject to the exchange rate of the payment institution and may result in a slight difference.

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Iv. Common Issues regarding Payment

What should I do if the payment fails?

Check whether the bank card has the international payment function enabled;

- Ensure that the billing address is consistent with the information reserved by the bank;

Contact your card-issuing bank to lift the transaction restrictions.

2. The order doesn't show successful payment?

Network latency may cause a delay in status updates. Please wait for 5 to 10 minutes to refresh the page.

If there is still no record, please provide a screenshot of the payment to contact customer service for verification.

3. Can it be paid in installments?

Installment payment is not supported at present. For details, please refer to the payment method instructions.

4. When will the refund be credited to the account?

- Credit card /PayPal refund: 3-10 working days;

Bank transfer refund: 5 to 15 working days (depending on the processing speed of the bank).

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V. Tax and Fee Explanation

The price includes the contents

The marked price of the product is tax-exclusive. It may be calculated separately at checkout.

- Value-added Tax (VAT) : Automatically added based on the destination tax rate;

- Import duties: To be borne by the recipient (some countries may make advance payment).

2. Handling Fee

Bank transfers may incur cross-border remittance handling fees (borne by the payer).

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Vi. Contact Us

If you encounter any payment issues, please contact us through the following methods

- Email: wjcgxg@gmail.com

- Online chat: Website customer service entrance

Emergency contact number (during working hours only) : +8616690818038

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