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I. Scope of Application

This policy applies to all products purchased through [your independent website domain name], except for customized products, special promotional products (such as clearance items), or other products clearly marked as "non-returnable and non-exchangeable".

Ii. Return and Exchange Period

1. Return/exchange period: Returns or exchanges can be applied for within 7 days from the date of receipt of the goods (based on the time of logistics signature for receipt).

2. Overdue handling: We reserve the right to reject return and exchange requests that have exceeded the deadline.

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Iii. Return and Exchange Conditions

The goods can be returned or exchanged only if the following conditions are met:

1. The product has not been used, damaged, and retains its original packaging, label, accessories and gifts.

2. Provide valid order numbers and purchase vouchers (such as electronic invoices).

3. Not in the following situations:

- Damage to the goods caused by the customer's personal reasons (such as self-modification, improper storage, etc.);

Logistics issues are caused by the customer providing incorrect addresses or contact information;

Force majeure (such as natural disasters, customs detention, etc.).

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Iv. Return and Exchange Process

Submit the application:

- Contact customer service at wjcgxg@gmail.com or submit an application online, indicating order number, product issue and reason for return or exchange.

2. Review and Confirmation:

We will reply within 1 to 3 working days whether the application is approved or not, and inform you of the return address and precautions.

3. Returned goods:

Please use traceable logistics to return the goods (it is recommended to purchase transportation insurance), and the shipping cost will be borne by the customer.

If the goods are of poor quality or the wrong goods are sent, we will bear the return shipping cost (proof is required).

4. Processing time:

After receiving the returned goods, we will complete the inspection and process the refund or exchange within 5 to 7 working days.

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V. Refund Instructions

Refund method: The refund will be returned to the payment account (such as credit card, PayPal, etc.) along the original payment route. The specific arrival time depends on the bank or the third-party payment platform.

2. Refund amount:

- Full refund: The product is unused and meets the return conditions.

- Partial refund: If the value of the product is damaged due to the customer's reasons, the corresponding fee will be deducted.

3. Tariffs and Taxes: Import tariffs and taxes for international orders are non-refundable and shall be borne by the customers themselves.

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Vi. Exchange Instructions

If you need to exchange goods, please indicate the model and specification of the goods to be exchanged when applying (priority will be given if inventory permits).

2. The exchanged goods will be sent out for free, but you need to receive the returned original goods first.

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Vii. Exceptional Circumstances

The following products are not eligible for no-reason returns or exchanges:

- Customized products (such as engraved words, custom-made for special sizes);

Personal hygiene products (such as cosmetics, underwear, etc.);

Digital products (such as software, e-books);

Promotional goods clearly marked as "Final Sale".

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Viii. Contact Information

If you have any questions, please contact us through the following methods:

- Email: wjcgxg@gmail.com

- Online chat: [Website customer service entry]

Working hours: 9:00-18:00 GMT+8 from Monday to Friday

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Ix. Policy Updates

We reserve the right to modify this policy. The revised policy will be posted on the website and take effect.

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Note:

This policy may be adjusted due to the requirements of national/regional laws. Please refer to the local consumer rights protection regulations.

2. If the goods are damaged during transportation or do not conform to the order, please provide photo evidence within 48 hours after receiving the goods. We will give priority to handling them.

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