Thank you for choosing Xsaiwei. To ensure the efficient delivery of your order, please read the following transportation policy carefully. If you have any questions, please feel free to contact our customer service team at any time.

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I. Distribution Area

We currently support shipping to the following countries and regions:

Global distribution: Except for some restricted countries

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Ii. Freight Calculation

1. Freight standard:

The shipping fee is automatically calculated based on the weight, volume, destination of the goods and the selected logistics method (the final amount is displayed on the settlement page).

2. Party bearing the freight:

The freight is borne by the customer by default.

If it is our responsibility (such as sending the wrong goods or having quality issues with the goods), we will bear the shipping cost for returns and exchanges.

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Iii. Transportation Timeliness

Processing time:

Orders will be processed and dispatched within 1 to 3 working days after successful payment (holidays will be postponed).

2. Logistics timeliness:

Standard transportation: Approximately 7 to 20 working days (subject to customs and logistics efficiency at the destination);

The specific delivery time is subject to the official information of the carrier. xsaiwe does not control international transportation delays.

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Iv. Logistics Tracking

After your order is dispatched, you will receive an email notification containing the logistics tracking number and the query link.

2. If you do not receive the goods within the estimated time limit, please contact us through the following methods:

Please provide the order number and logistics tracking number, and we will assist in contacting the carrier for verification.

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V. Tariffs and Import Duties

1. Responsibility Description:

International orders may incur import duties, taxes and other charges, which shall be borne by the recipient themselves.

Some countries/regions may require the recipient to cooperate with customs clearance (such as providing identification or payment vouchers).

2. Warm reminder:

It is recommended to understand the customs policies of the destination before placing an order to avoid delays or additional charges.

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Vi. Handling of Abnormal Packages

1. Abnormal logistics status (such as showing signed for but not received) :

Please contact your local logistics company or post office to confirm the delivery status.

If it is confirmed that the package is lost, please provide a certificate issued by the carrier. We will re-ship the goods or refund the money.

2. Package damage:

When signing for the package, please check the outer packaging. If any damage is found, please take photos on the spot and refuse to accept it.

If any damage is found after signing for the goods, please provide photos of the product and its packaging within 48 hours and we will assist in handling it.

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Vii. Exemption from liability for Force majeure

The following situations may cause logistics delays or interruptions. We will do our best to coordinate but will not be held responsible:

Force majeure events such as natural disasters, epidemics and wars;

Changes in customs policies or temporary inspections;

- Logistics providers go on strike or the system malfunctions.

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Viii. Transportation of Special Commodities

The following goods may be subject to transportation restrictions or additional requirements:

- Products of special categories such as batteries, liquids, and powders;

- Large items or overweight goods (freight charges may be calculated separately);

Goods subject to export control (such as certain electronic devices).

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Ix. Contact Us

If you have any transportation-related questions, please contact us through the following methods

- Email: wjcgxg@gmail.com

- Online chat: Website customer service entrance

Working hours: 9:00-18:00 GMT+8 from Monday to Friday

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Note:

This policy may be adjusted in accordance with the terms of logistics cooperation or laws and regulations without further notice.

2. It is recommended to choose traceable and insured logistics services when purchasing high-value goods.